Shipping Policy
1. Order Processing
All orders are processed within 1–2 business days following payment confirmation.
Please note: Orders are not processed, shipped, or delivered on weekends or public holidays.
2. Shipping Timeframes
After processing, orders are typically delivered within 4–8 business days, depending on the destination.
Delivery times are provided as estimates and may vary due to factors beyond our control, including customs inspections, carrier delays, and adverse weather conditions.
3. Shipping Fees
We offer free shipping across the European Union on all orders. For destinations outside the EU, shipping costs are calculated at checkout.
Shipping costs are calculated at checkout and depend on your delivery address, as well as the size and weight of the items in your order.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing:
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Your tracking number
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A link to track your shipment online
5. Delivery Issues
If your order has not arrived within the estimated delivery time, please contact us at contact@jevaline.com.
We will liaise with the shipping carrier to investigate and resolve the matter promptly.
6. Customer Support
For any questions or concerns regarding our Shipping Policy, please contact:
Email: contact@jevaline.com
Mailing Address: Hildastrasse 10, 8004 Zurich, Switzerland